Effective Date: 12/06/2018
Information you provide and how we use it
GoHealth uses this website to collect two (2) kinds of information: personally-identifiable information and non-personally-identifiable information.
When you use our Service, you are authorizing the sharing of your inquiry and your personally-identifiable information with vendors who provide GoHealth data analytics insights and to other businesses that provide services that match your inquiry or may provide other valuable services to you. The personally-identifiable information we collect may include, but is not limited to:
- Email address
- Phone number
- Demographic information
- Credit information
- Health information
- Other financial information
While you are visiting this website, our hosting service will automatically track information that may include but is not limited to:
- IP addresses
- Referral information
- Browser details
- Number of page views
- Number of repeat visits
- Internet Service Provider
Region or geographic location
When you provide your information, you consent to be contacted via automatic telephone dialing system, by artificial/pre-recorded message, by text message at the telephone number you provide, and/or by receiving mail and email at the mailing and email addresses you provide from or on behalf of GoHealth, insurance carriers or their agents, and partner companies.
Your cellular carrier’s message and data rates may apply. GoHealth does not charge you for sending or receiving text messages.
Please note that insurance institutions and other services who subscribe to our system may provide insurance products and other services. By submitting your information to us, you are also authorizing these businesses to contact you directly by mail, email, telephone, or text message with information about insurance products or other services they offer.
You expressly consent to receive phone calls and email regardless of whether you are on any Federal or state DNC (“Do Not Call”) and/or DNE (“Do Not Email”) list or registry.
If you provide your information and we contact you, or you contact us, we may keep a record, including but not limited to telephone recordings, email logs, and chat logs, of your interaction with us.
You may also provide personal information about other people in your household, such as their name, date of birth, and gender. This information is only used for the sole purpose of completing your request.
You may revoke your consent for us to contact you at any time. If you no longer wish to receive communications from GoHealth, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by emailing us at customerservice@GoHealth.com or calling us at 1-888-250-2309 or writing to the address below:
214 W. Huron Street
Chicago, IL 60654
If your personal information changes and you wish to correct, update, amend, or remove your personal information, please contact us. We may retain portions or all of your information as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Technologies such as: cookies, beacons, tags, and scripts are used by GoHealth and our partners, affiliates, or analytics and service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically-collected log information with other information we collect about you. We do this to improve and market goods and services we offer you, analytics, or site functionality.
How we protect and secure your information
The security of your personal information is important to us. When you enter sensitive information (such as a health and financial information) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
California residents privacy rights
Companies that collect personally-identifiable information from California residents and disclose such information to Third Parties (including affiliated entities) for marketing purposes must, in response to a request by a consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a consumer may opt-out of having their information shared with Third Parties.
GoHealth has elected the first option, and you may request a list detailing (1) what information was shared and (2) the entities to which GoHealth directly shared that information. You may request this list by sending your request, including your full name, email address, and postal address to:
214 W. Huron Street
Chicago, IL 60654
In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254
; or by email to firstname.lastname@example.org
GoHealth is committed to be compliant with all Federal regulations, including the Federal CAN-SPAM Act of 2003.
You may “opt-out” of any communication from GoHealth at any time. Use the “unsubscribe” link at the bottom of any email you receive from GoHealth, and we will remove you from our mailing list. In addition, you may contact us at the address above and request to be removed from our mailing list.
Occasionally, GoHealth will partner with a third party who may provide additional relevant email advertisements to our consumer’s requests.
Unsubscribing from communications from GoHealth does not guarantee that you will no longer receive communications from our third party partners; you must contact that third party directly.
Be advised that we cannot control the policies of our third party partners, nor can we guarantee or represent their compliance with the CAN-SPAM Act or any other state or Federal law.
Links to other websites
Information from minors
GoHealth does not knowingly solicit or collect information from anyone under the age of 13.
Changes to this policy